German company hopes to resolve delays within the next four to six weeks canyon logo Canyon has apologised to customers who have experienced delays in receiving their new bikes, blaming the hold-ups on teething problems with getting a new factory and computer system up and running, combined with reduced customer service capacity over the Christmas period to deal with complaints.
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Roman Arnold, the company’s CEO, wrote to all affected customers in November acknowledging the problem, and apologising for the delays and any misinformation that customers may have received about their orders. Since then Canyon says that it has been working to sort out the problems, saying that it now expects everything to be back to normal within the next four to six weeks.
The German company has been subject to vocal complaints on social media in the last few weeks, with some customers complaining that they were given expected delivery time months later than initially expected, and that they were struggling to get in contact with Canyon’s customer services team to receive update on their orders.
One customer who contacted Cycling Weekly reported ordering a Canyon Endurace in late […]